We want you to be fully satisfied with your purchase! If for any reason you are not happy with your Levitating Moon Lamp, please read our return policy carefully.
1. Return Period
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You may return the product within 30 days from the date you receive it.
2. Condition of Returns
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The item must be unused, in the same condition as received, and in the original packaging.
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Products that are damaged, altered, or not in their original condition will not be accepted.
3. How to Initiate a Return
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Please contact our customer service at [your email address] before sending the product back.
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Provide your order number and reason for the return.
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We will give you instructions on how and where to send your return.
4. Return Shipping
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Customers are responsible for paying the shipping costs for returning the product, unless the return is due to a defect or error on our part.
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We recommend using a trackable shipping service to ensure your return reaches us safely.
5. Refunds
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Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
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If approved, a refund will be processed to your original payment method within 7-10 business days.
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Shipping fees are non-refundable.
6. Exchanges
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We currently do not offer direct exchanges. To exchange a product, please return the original item and place a new order.
7. Defective or Damaged Items
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If you receive a defective or damaged product, please contact us immediately at [your email address] with photos of the issue.
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We will arrange for a replacement or full refund.
For any questions regarding returns, please contact us:
dougsteraz@gmail.com